In case of your puppy develops any untreatable life threatening congenital defect or death occurs by heart, organ, genetic defect, send the initial vet exams and picture of the puppy dead. We will send you the same sex, breed and quality you paid. Shipping is customer's responsibility. When making a claim, we require you to send us a copy of all of your initial vet exams that clearly indicates death was caused by only genetic issue / no fault of the owner. The doctor's exam/autopsy must clearly indicate the death from 100% genetic issue. Once the document is submitted, it will be passed on to our vet for a further review and has to come to an agreement that it is in fact, a genetic defect.
Hydrocephalus is declared only if the dog suffers from seizure disorder.
We do not cover any treatable disorders or common disorders such as: luxating patella, hernias, open fontanel, parasites and blood sugar or skin issues.
Please feed your puppy properly to prevent Hypoglycemia/low sugar.
We properly treat all puppies with Parasites/worms however, parasites/worms are not covered in our guarantee as they are common in all puppies and easily treatable.
We will gladly replace your puppy under reasonable circumstances however, we are not responsible for any vet bills or shipping
As of 05/03/2019, we are not responsible for any vet bills after the first 3 days (72 hours) upon arrival. During the 3 day period, we will cover up to $300.00 of vet bills for treatment only; Excluding examination fee, x-ray, ultrasound, CT Scan, blood work and other regular check ups. Proof must be e-mailed to seller before reimbursement may be made. Please allow up to 4 weeks to process any reimbursements, and seller reserves right to ask for additional documentation prior to reimbursement. The contract must be signed and executed in order to bind the health guarantee. The purchaser will receive the contract by e-sign upon an issue of Air Way Bill number for tracking.
Please check out ‘OUR VETS’ page for how closely each puppy is health monitored before all puppies are sent.
Although we estimate the size and weight of the puppies, it is by no means a guarantee. The way we estimate is based on the parents and the grand parents of the given puppy along with the current size and because of this, the puppy may end up smaller or bigger than what we estimate them to be. Diet will also affect the size and weight of the dog as in over feeding the dog to be overweight.
When you take our puppy to a vet, they could 'estimate' the puppy at a wrong months of age due to their size being much smaller than a typical puppy in a same breed. Since our puppies are much smaller in size, they have slower growth rate. For example, the growth of permanent teeth, descending of the testicle or when the puppy go into heat cycle can be delayed.
* How long does puppy live?
Generally speaking, it really depends on how you take care for the puppy. Our puppies are do not from Puppy Mills and all Out Bred from Reputable breeders who specialize in each breed. In breeding or puppies from Puppy Mills, affects the quality of life and causes shorter life span of a puppy. Our puppies will live as long other dog in same breed does.
* Does puppy grow in size?
Yes. They are living animals and not a toy. They will grow, although not as big as their regular size in same breeds. It also depends on how many times a day you feed them and which diet the puppy is on.